Claudio Joss is a certified dental technician. After obtaining his Swiss federal diploma in dental laboratory technology, he worked for various laboratories in Switzerland as an all-around technician, ceramist and laboratory manager. He joined Ivoclar Vivadent in Schaan, Liechtenstein, as Senior Manager Global Education Technical / Digital in January 2009. In this position, he is responsible for the training of third-party commercial organizations (dealers) and customers all over the world as well as for the in-house training of international staff in CAD / CAM products and workflows. In addition, he is in charge of organizing and managing in-house global education meetings. He lectures at international conferences and supports R&D in the development of new products in close collaboration with the marketing and sales departments.